Juno Support
Photos and videos
Help articles about Photos and videos in the Juno app.
(iPhone) I can’t add the photos I want to add!
If you have problems uploading photos that you want to upload to a particular memory, this can have two causes: 1) You have Premium subscription and try to upload photos…
→ Photos and videosHow do I get photos and videos to Juno that are on my computer?
In our Book Designer, you can add photos and videos from your computer to all entries that already contain a photo or video. They will then sync with the app…
→ Photos and videosHow long will my photos and videos be stored?
If you use Juno for free, we reserve the right to delete your uploaded photos with prior notice if you have been inactive for an extended period of time. If…
→ Photos and videosWhy can’t I upload videos?
If you are using Juno in the free version, you will not be able to upload videos due to the cost of our privacy-compliant and secure servers. If you have…
→ Photos and videosWhy do you limit the length of videos I can upload?
Due to storage costs on our secure servers, your individual videos can be up to 120 seconds long. We think this is absolutely sufficient for the most important and fun…
→ Photos and videosWhy does the date of my memory change as soon as I upload a photo or video?
Once you upload a photo or video to a reminder, we ask you if you want to automatically set the date of your reminder to the date of the photos…
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