Juno Support
How can we help?
Short, clear answers about the app, subscriptions, privacy and your memory book.
Can I use Juno on the computer?
At books.junoapp.co, edit memories and their text and media, then create, edit and order books. Use the same sign-in details as in the app.
→ App and webHow can I save a voice recording?
With Juno Premium, record voices or add audio files to a memory. Add one recording of up to ten minutes and listen through QR codes in your photo book.
→ Company informationHow did you come up with the idea for Juno?
When we were given a memory book to fill out as a birth gift, we thought the idea of recording our child’s development, idiosyncrasies, and general memories over the years…
→ Company informationWho is the team behind Juno?
We are Dorothea and Werner, multiple entrepreneurs and parents of a daughter born in April 2018. Werner is a typical nerd – he started programming back in 1996. In 2008, right…
→ Company informationWhy is the app called Juno?
Juno is the Roman goddess of marriage and childbirth. So we thought Juno is the perfect name for an app that watches over your child’s memories.
→ GeneralHow many photos can I upload?
The free version includes 250 MB of photo storage. Premium has no total storage limit. Each memory can contain up to 20 photos and videos.
→ GeneralHow many videos can I upload and how long can they be?
Premium includes video uploads without a total storage limit. Add up to 20 photos and videos per memory; each video can be up to 120 seconds.
→ Move memoriesMove a suggested memory reminder
You can move any memory suggestions we create backwards in time. We will then 1) show the suggestion in your feed later 2) send the push reminder associated with the…
→ Move memoriesWhich reminders can I move?
You can move or delete all the reminder suggestions we’ve added to your feed. For example, if you want to move the suggestion to enter your child’s first word now…
→ My profileHow can I change my child’s profile picture?
We automatically generate your child’s profile picture from the last completed Milestone, because we want to save you from having to constantly renew it as your child gets older. However,…
→ My profileHow do I delete my Juno account?
Delete your account in the app under Profile. Deletion is permanent. If another family member remains, your memories are transferred to them.
→ My profileHow do I export my memories?
With Juno Premium you can request a data export in the app under Family. You’ll get an email with a structured download of your memories including photos and videos.
→ My profileHow do I invite family members?
Under Family you can invite by email. Invitees share your memories – with Premium only one person pays. Optional read-only access is available.
→ New to Juno?Snoozing a category
You can hit the “snooze button” for all our predefined memories and milestones. This means, if our suggestions don’t match your child’s development, you can snooze the whole category, e.g….
→ New to Juno?Why do you limit the amount of photos and videos I can upload to each memory?
Add up to 20 photos and videos to each memory. Selecting the moments that matter makes your archive and printed books easier to enjoy.
→ New to Juno?Why Juno?
Fill-in-the-blank memory books are cool, but most of the time you either don’t have time or you have a lot of time at once. If you have a lot of…
→ Photos and videos(iPhone) I can’t add the photos I want to add!
Check the 20-item limit per memory, your free photo storage and Juno’s photo permissions on your iPhone.
→ Photos and videosHow do I get photos and videos to Juno that are on my computer?
Open the Memories view at books.junoapp.co and add photos or videos from your computer. Changes are also available in the app.
→ Photos and videosHow long will my photos and videos be stored?
If you use Juno for free, we reserve the right to delete your uploaded photos with prior notice if you have been inactive for an extended period of time. If…
→ Photos and videosWhy can’t I upload videos?
Video uploads require Premium. Each memory can contain up to 20 photos and videos; each video can be up to 120 seconds.
→ Photos and videosWhy do you limit the length of videos I can upload?
Due to storage costs on our secure servers, your individual videos can be up to 120 seconds long. We think this is absolutely sufficient for the most important and fun…
→ Photos and videosWhy does the date of my memory change as soon as I upload a photo or video?
Once you upload a photo or video to a reminder, we ask you if you want to automatically set the date of your reminder to the date of the photos…
→ Print my memory bookHow can I print memory books from Juno?
You create and order memory books in the web book creator at books.junoapp.co – from the app or on your computer. Memories come from the Juno app and are laid out automatically.
→ Print my memory bookHow do I create a memory book?
At books.junoapp.co you choose a child, time range and design – Juno builds a memory book automatically. After that you can edit the draft and place an order.
→ Print my memory bookHow do I edit my memory book?
In the book creator you can change page layouts, crop and reorder photos, edit texts and change the design. Edit memories in the app or the web Memories view, then sync your book.
→ Print my memory bookHow do I order my memory book – and how long does shipping take?
From 24 pages you order format and optional QR codes at books.junoapp.co. Production takes about 5 days, delivery afterwards about 5–7 business days.
→ Print my memory bookHow do I redeem the Carefree Package or a coupon?
Redeem Carefree Package or print voucher codes at books.junoapp.co under “My coupon”. Premium then stays active for life – and you get the code for your first hardcover book.
→ Print my memory bookHow do I sync my memory book?
Use “Sync now” to pull new or changed memories from your memory archive into your book. The layout is rebuilt – manual crops on the web are lost in the process.
→ Print my memory bookHow do videos and audio appear in my printed memory book?
The QR option lets you play videos and your audio recording directly from your printed book.
→ Print my memory bookHow much does my memory book cost by page count?
Price list for Standard and XL memory books in hardcover and layflat from 24 to 100 pages – plus notes on limits up to 400 pages and Premium discount.
→ Print my memory bookWhat are the options and prices for printed memory books?
Memory books come in Standard and XL, as hardcover or layflat, from 24 pages. Optional QR codes for videos and audio. Premium users get 20% off. Find all details and the price list here.
→ PrivacyIs my data safe with you?
Absolutely! We are a German company and store all your entries, photos and videos on European, and where possible German, servers and monitor them closely. We never sell or market…
→ Push notificationsCan I set the push reminders so they don’t bug me?
Yes! Our push reminders are already configured to be unobtrusive. To make them even more convenient for you, customization is one of the next items on our roadmap. We want…
→ SubscriptionDo my family members also have to pay for a Premium subscription?
No. If you have a premium subscription, your family members pay nothing to fill your child’s memory book with you. Just add them to your family. Alternatively, another family member…
→ SubscriptionWhat happens if I cancel my Premium subscription?
Videos and photos beyond the free 250 MB are deleted when Premium ends. Export them beforehand. Existing voice recordings remain playable.
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